Our Hassle-Free Return & Refund Policy
At skifranceluxe.com, your satisfaction is paramount. We are confident in the quality and craftsmanship of every product we offer. However, we understand that sometimes an item may not be the perfect fit for your needs. Our policy is designed to be straightforward, fair, and customer-centric, ensuring a smooth and positive experience even when a return is necessary.
Our Commitment to You
We believe in transparency and ease. Our goal is to make the return process as seamless as your initial purchase. Whether it’s a sizing issue, a change of mind, or an item that doesn’t meet your expectations, we are here to assist you every step of the way. We meticulously inspect all products before dispatch, but in the rare event of a manufacturing flaw, we will expedite your return and resolution.
Eligibility for Returns
To be eligible for a return, your item must be in its original, unworn, and unwashed condition, with all original tags and packaging intact. For safety and hygiene reasons, certain items may be non-returnable unless faulty. This typically includes, but is not limited to, items like customized products or accessories where the protective seal has been broken. We recommend reviewing the specific details on the product page or contacting our support team for clarification on any item.
The Return Process: Simple Steps
- Initiate Your Request: Please log into your account on our website and navigate to your order history to initiate a return request. You will be asked to provide your order number and the reason for the return. This initial step allows us to best assist you and provide the correct authorization.
- Package Your Item: Once your return is authorized, carefully pack the item in its original packaging, if possible, or a suitable substitute to prevent damage in transit. Include all parts, manuals, and tags.
- Ship Your Return: You will receive instructions on how to proceed. We recommend using a trackable shipping service for your protection, as you are responsible for the return shipping costs unless the return is due to an error on our part or a faulty item. Until the package is in our possession, we cannot be held responsible for any loss or damage.
- Inspection & Refund: Upon receiving your return, our dedicated quality team will conduct a prompt inspection to ensure the item meets our return conditions. Once approved, we will process your refund to the original method of payment. Please note that while we initiate refunds immediately, the time it takes for the credit to appear in your account depends on your financial institution’s policies.
Exchange Requests
If you wish to exchange an item for a different size or color, the fastest method is to initiate a return for the original item and place a new order for the desired product. This ensures you secure the new item quickly without waiting for the entire return cycle to complete first.
Damaged or Incorrect Items
Your delight with our products is our priority. If you receive a damaged, defective, or incorrect item, we sincerely apologize. Please contact our customer support team immediately upon discovery. We will arrange a prepaid return label for you and prioritize the processing of either a full refund or a swift replacement, according to your preference, at no extra cost to you.
Final Sale Items
Occasionally, certain products may be marked as “Final Sale.” These items are typically heavily discounted and are not eligible for return or refund unless they arrive damaged or defective. This will be clearly stated on the product page at the time of purchase.
Our Refund Policy
After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically. The refunded amount will be for the cost of the returned item(s). Please remember that original shipping fees are non-refundable in cases of change of mind or sizing returns. We do not offer price adjustments on past purchases if an item goes on sale after you buy it.
Your Satisfaction, Our Priority
We stand behind the premium performance and technical excellence of the ski and snowboard apparel we curate. This return policy reflects our commitment to your complete satisfaction and trust. Shopping with us should be an experience marked by confidence and quality, from the moment you browse our collection to the day you receive your order and beyond.
Should you have any questions about this policy or need assistance with a potential return, our friendly and knowledgeable customer care team is ready to help. Thank you for choosing skifranceluxe.com as your destination for premium ski and snowboard apparel. We are honored to be part of your adventures on the mountain.